If ACT! won't do what you need, odds are there is an add-on product out there that will. We test drive the products and train users how to make the most of them. For users that are using web-based functionality, we are able to train how to use API functionality to integrate ACT! with many other programs.
We have a client who mentioned that she wanted to be able to save a Contact List view that she had customized, and bring it up quickly when she needed it. She was absolutely delighted when we provided her with exactly what she wanted.
Here are some of the ACT! add-ons we use and recommend:
Exponenciel add-ons: All kinds of useful add-ons
TopLine Results: Custom reporting and database table creation for ACT!
Oak!Merge Import tool:
QSalesData: QuickBooks and ACT! integration and synchronization
If you would like more information on any of these products, or would like to know if there's something out there that will allow ACT! to do what you need, just call or e-mail us.